Troubleshooting Guide – Login and Account Creation on Fundky

1. Check These Steps Before Contacting Support✅ Clear Your Browser Cache

On Google Chrome and Microsoft Edge:

1. Click the three dots in the top right corner.
2. Go to Settings > Privacy and Security.
3. Click Clear browsing data.
4. Check "Cached images and files" and "Cookies and other site data".
5. Click Clear data and restart your browser.

On Firefox:

1. Click the three lines in the top right corner and select Settings.
2. Go to Privacy & Security.
3. Under Cookies and Site Data, click Clear Data.
4. Select Cookies and Site Data and Cached Web Content, then click Clear.

On Safari (Mac/iPhone/iPad):

1. Go to Safari > Preferences.
2. Select the Privacy tab and click Manage Website Data.
3. Click Remove All and confirm.

✅ Enable Cookies

Some privacy settings may block cookies required for login.

On Chrome and Edge:

• Go to Settings > Privacy & Security > Cookies and other site data.
• Ensure that "Block third-party cookies" is not enabled.

On Firefox:

• Go to Settings > Privacy & Security.
• Under Enhanced Tracking Protection, select Standard to avoid excessive blocking.

On Safari:

• Go to Preferences > Privacy.
• Uncheck "Block all cookies" if enabled.

✅ Disable Ad Blockers or Script Blockers

Extensions like AdBlock, uBlock Origin, Ghostery, or VPNs may prevent login forms from loading correctly.

How to disable them temporarily:

• Chrome & Edge: Go to Extensions and disable any blocking tools.
• Firefox: Go to Add-ons and Themes and disable any suspected extensions.
• Safari: Go to Preferences > Extensions and turn off any ad blockers.

✅ Ensure Browser Compatibility

Fundky works best with Google Chrome, Microsoft Edge, Safari, and Firefox.

🚫 We do not recommend using Internet Explorer, as it is outdated and may cause login issues.

✅ Try Incognito/Private Mode

This helps bypass cache issues and extension conflicts.

• Chrome / Edge: Press Ctrl + Shift + N
• Firefox: Press Ctrl + Shift + P
• Safari: Click File > New Private Window

Try logging in through this window and see if the issue persists.

✅ Check for Network Restrictions

If you're on a corporate network, some security settings may block login scripts (such as reCAPTCHA).
Try logging in from a home network or a different device.

2. Login Issues – Forgot Password

• Click "Forgot Password" on the login page and follow the instructions sent by email.
• Check your Spam/Junk folder if you do not receive the reset email.

3. Account Creation Issues

If the "Create Account" button is unresponsive:

• Ensure that all required fields are filled out.
• Make sure the checkbox "I accept the terms and conditions" is checked.
• If a captcha (anti-robot verification) appears, complete it.

4. If the Problem Persists

If you still cannot log in or create an account after following these steps, please contact our support team:

📧 [email protected]
🖥️ Include a screenshot of the error message you encountered

We will do our best to assist you as quickly as possible!

Thank you and enjoy using Fundky!